Your Medical Information & Your Privacy

The practice uses the computerised Medical Records System to record all information related to the services we provide.  Our computers are password protected, and back-up is carried out daily.  All information recorded in the practice is treated as confidential in accordance to the Australian Federal Privacy Laws and Standards for the private health sector.  We have a Privacy Policy and a written Practice Privacy Policy.  The details of how we collect your personal information, how we use your personal information, disclosure of personal information, protection and retention of personal information can be obtained from our website under our Practice Privacy Policy.

Confidentiality

All  personal information obtained from you is regarded as confidential. Confidentiality clauses are included in the contracts of all our staff and contactors

Transfer of Medical Records

If you require a copy of your records to be sent elsewhere, we will request you to complete a release of personal information consent form.

Test Results

Please note that we do not release test results over the phone. Test results are checked by the doctor as soon as test results are received at the practice. Patients are required to return for a consultation with the doctor to obtain test results.  If any result is abnormal and or require urgent attention, we will contact you.  To facilitate this, please make sure our reception has your current phone number and address details when booking.