Patient Rights and Feedback

We are committed to provision of evidence-based and standard healthcare services at all times.  We recognise that patients have certain rights and we will endeavour to support these rights.  We value your feedback/suggestions.  If you are unhappy with any aspect of the services we provide to you or if you feel that your rights are not supported, we would appreciate your comments.  Your doctor, the Practice Manager or the receptionists on duty are available to discuss any problems you may have.  Please feel free to complete the suggestion/feedback form and drop it in our suggestion/feedback box located in the waiting area.  All received concerns will be attended to promptly and we will endeavour to provide you with a feedback within 30 days of receiving the complaints or suggestions. 

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Should you wish to take any complaints further, you can contact:

Office of the Health Services Commissioner

Level 30

570 Bourke Street, Melbourne, VIC 3000

www.health.vic.gov.au

Email: hsc@dhs.vic.gov.au 

Tel: 03 86015200;   1300582113;  Toll free: 1800136066

Fax: 0386015219